Shipping policy

Last Updated 11-2025

Turnaround/Shipping times is 3-5 Business Days. Weekends and holidays are not included as business days.

Shipping Policy

Orders are processed within 3-5 business days after payment is received. Weekends and holidays are not included as business days. During periods of high order volume, shipping may be delayed slightly. We appreciate your patience during these times.

We are not responsible for incorrect addresses provided at checkout. Shipping insurance is available as an optional through Route purchase at checkout . If a package is lost or damaged in transit, customers should file claims directly with the carrier or through shipping insurance.

We take great care in packaging orders securely, but damages during transit may still occur. All packages are insured for up to $100 in damages through USPS. Claims for lost or damaged items must be filed with USPS and may take up to 30 days or longer to process.

Duties and Import Taxes

When placing an international order, the customer acknowledges that their purchase may be subject to customs duties, import taxes, and other fees as determined by the destination country. These charges are the sole responsibility of the customer, and we have no control over these costs, nor can we predict their amount.

We are not liable for any customs-related delays, and it is the customer's responsibility to ensure compliance with their country’s import regulations. Duties and taxes are calculated based on local laws, and customers should be aware of any potential costs before completing their purchase.

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the modification date. We encourage you to review this policy periodically to stay informed about our shipping terms.